Terms and Conditions

1. AGREEMENT BETWEEN (YOU) CUSTOMER AND BUSINESS SKIES

Welcome to the Business Skies website (www.business-skies.com) This tool is provided to assist customers in collecting travel information, that regulates the availability of travel—any related goods and services, making real-time reservations or performing business with travel agencies, and for no other purposes. The terms "we", "us", "our", “Business Skies” refer to a travel agency focusing on the sale of business class air travel to corporate customers. The term "you" refers to the customer visiting the Website and/or booking a reservation through our customer service.

This tool is offered to you prepared upon your acceptance without modification of all the terms, conditions, and notices set onward below (jointly, the "Terms of Use” or "Agreement"). Please read our Privacy Policy, which also administers your use of the Website. By accessing or using this Website or contacting our customer support team, you agree that the Terms of Use then in force shall apply. Terms of Use contain important information about the limitations of liability and resolution of disputes through settlement rather than in court. If you do not agree to the Terms of Use, please do not use this Website or book any reservations through our call center.

We don’t sell, organize, or arrange any packages, you will not benefit from rights applying to packages under the EU Package Travel Regulations and we will not be responsible for the proper performance of those additional travel services. Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by Business Skies on behalf of the airlines depending on the type of payment method used and on the type of services and goods.

2. USE OF THE WEBSITE. AS A CONDITION OF YOUR USE OF THIS WEBSITE, YOU COMMIT TO:

you are at least 18 years of age or older;
you have the legal power to create a binding legal contract;
you will use this Website in accordance with these Terms of Use;
you will only use this Website services to make legitimate reservations for you or for another person for whom you are legally authorized to act;
you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
all information supplied by you is true, current, and complete
We retain the right to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.
Neither you nor the person you’re buying tickets for are currently subject to any sanctions (economic, financial etc.), administered or enforced from time to time by the EU (its Member States), the United Nations Security Council, the US government, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit from using our services.

Disputes

The exclusive means of resolving any dispute or claim arising out of or relating to this Agreement (including any alleged breach thereof), the Service, or the Website shall be BINDING ARBITRATION administered by the American Arbitration Association. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against the Company in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding. By using the website or any of our services in any manner, you agree to the above arbitration agreement. In doing so, YOU GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any claims between you and the Company (except for matters that may be taken to small-claims court). YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction. In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation against the Company (except for small-claims court actions) may be commenced only in the federal or state courts located in San Francisco, California. You hereby irrevocably consent to the jurisdiction of those courts for such purposes. This Agreement, and any dispute between you and the Company, shall be governed by the laws of the state of California without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the Federal Arbitration Act. You can decline this agreement to arbitrate by filling out an arbitration opt-out letter and sending it to our email [email protected] within 30 days of first accepting these Terms.

Conditions

You are not allowed to change the names on the ticket – only the passengers that are named can use the ticket(s). Airline tickets and all service fees are non-refundable. Fees will differ depending on the provider’s terms and conditions. Changes, cancellation, and refunds are allowed up to 24 hours from the time of departure. There will be a minimum of $250 per person processing fee charged by the carrier/provider upon cancellation/exchange. If the ticket(s) are to be canceled there will be no monetary refunds. Instead, you will receive a credit (less any airline/hotel fees) towards a future ticket purchase on long haul international flights of equal or greater value, which will be valid for up to twelve (12) months from your original date of purchase.

Unless the reservation is canceled and the trip rescheduled prior to the original departure date, the ticket is deferred and refunds are not allowed.

No-Show tickets cannot be refunded, nor can they be exchanged.

If your ticket is not honored for any reason, please contact your agent immediately. Your ticket is guaranteed up to the amount paid for the ticket, and Business Skies will replace your ticket within 48 hours or offer a full refund, or provide other alternative options within 48 hours. Under consumer legislation, tickets aren’t subject to the right of withdrawal and you have no 14-day “cooling-off period” for bookings.

Check-in Times

The time disclosed on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse your carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

Travelers may have to pay additional fees at the airport if their checked items exceed the weight, size or number implied in the standard baggage allowance of the airline. Some airlines do not offer any free baggage allowance.

Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time.

Frequent Traveler Points

Frequent traveler awards (miles, points, etc.), upgrades, certificate vouchers, and other discounts or incentives may not apply to Business Skies flights, hotel stays, or other travel services. Additionally, mileage accumulation may not apply to all tickets. Please discuss this with your agent for more information.

Supplier Rules and Restrictions

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select from both airline and hotel suppliers. Please read these additional terms and conditions cautiously on the airline or hotel or other accommodation providers’ websites. You agree to accept the terms and conditions of purchase enforced by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely manner. Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such a deposit is unrelated to any payment received by Business Skies for your booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such suppliers rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Travel Destinations and Visa Requirements

International travel requires that passengers have in possession of a valid Passport, which must be presented for all international flights. Please note that some countries may require a visa and/or a health card. It is the passenger's responsibility to have all required travel documents in possession at check-in. It is strongly recommended that passengers review visa requirements for all stops as some countries may require a transit visa. Passengers transiting via or connecting between airports located in the European Union - Schengen Zone may need a Schengen Entry visa. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements. Some countries have special requirements for one way travel – it is travelers’ responsibility to make sure they meet eligibility criteria for one way travel. Visa information is also available at the Travel Advisory Section of the U.S. State Department (phone line: 202-647-5225, official website: https://www.state.gov). Holders of non-U.S. passports are advised to contact the embassies of their destination and transit countries to obtain entrance requirements.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Business Skies urges passengers to review travel prohibitions, warnings, announcements, and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at https://www.state.gov, https://www.tsa.gov, https://www.transportation.gov, https://www.faa.gov, https://www.cdc.gov, and https://www.treasury.gov/resource-center/sanctions/Pages/default.aspx.

By offering for sale travel to particular international destinations, Business Skies.com does not represent or permit that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Exchanges, Cancellations, and Refunds

The confirmed tickets are non-reroutable and non-transferable. You will not receive a monetary refund when canceling. Instead, you will receive a credit (less any airline/hotel fees) towards a future ticket purchase on long haul international rights of equal or greater value, which will be valid for up to twelve (12) months from your original date of purchase. If fare rules allow refunds and/or exchanges, a Business Skies fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from Business Skies.

Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure time, failing to comply will result in the reservation being non-refundable, NO SHOW ticket(s) will not be processed for a refund, and/or exchange with the reservation having no value. The cancellation of the reservation does not automatically initiate a refund. All exchanges can be made strictly prior to the scheduled departure time.

After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases, they are non-refundable and non-exchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare.

Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and Business Skies has no power to override these restrictions. Once the tickets are issued, they are subject to fare restrictions.

Ticket Delivery

All the tickets sold by Business Skies are electronic tickets (e-Tickets) and will be sent to the email address provided by you during the booking. Once your electronic tickets are issued, you will receive an email confirmation which will include the ticket number, and the reservation numbers for each airline you’ll be traveling on.

Payment Information

You’re agreeing that the card you pay with is yours (the cardholder), or that you have the right to use the payment card if it’s not owned by you.

Business Skies uses stringent safety measures for credit card payment processing. We accept all major credit cards: Visa, MasterCard, American Express, Diners Club, Discover. Credit card transactions are authorized at the time you or anyone acting on your behalf accepts these Terms & Conditions and continues with the purchase. All credit cards must have a verifiable US, Canadian, UK, Australian, Singapore, or other country billing address. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish the validity of such transactions, we may contact you or your bank. Fraudulent transactions, if any, are reported to airport security, airlines, and other federal and state law enforcement. Most credit card transactions over the phone to our Client Service Department are recorded and are available as evidence in case of any dispute. If your credit card is declined for any reason, we will notify you within 24 hours. Simply submitting the credit card does not automatically guarantee the ticket. All bookings and fares are not guaranteed until ticketed by the supplier.

Some banks and credit cards impose fees for transactions. Your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since Business Skies may pass on your payment to an international travel supplier. The currency exchange rate and the foreign transaction fees are determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

BUSINESS SKIES STANDARD TRAVEL PROTECTION TERMS & CONDITIONS

Business Skies Standard Travel Protection (“Travel Protection”) is an optional service available for an additional fee, offering a more flexible fare and covering various unforeseen situations, as outlined below. Please note, Travel Protection is not an insurance policy. Travel insurance can be requested separately by the customer.

To cancel your trip and request a refund for your ticket(s), you must cancel your reservation at least 72 hours before the scheduled departure time. Our Customer Support team is available to assist with cancellations—simply call one of our agents (see all phone numbers) or send your request via email to [email protected]. Tickets for no-show passengers are not eligible for refunds or exchanges under Travel Protection.

Missed Connection

If a traveler misses their departure due to a cancellation or significant delay caused by inclement weather or a carrier-related issue, Business Skies will exchange the ticket without any additional fees from the airline or Business Skies, subject to seat availability in the original booking class. Please note that Travel Protection does not apply to separate tickets issued under different reservations.

Flight Delay Compensation

If your arrival at the destination is delayed by more than 3 hours due to airline responsibility (e.g., operational issues or technical difficulties), you may be eligible for compensation. Business Skies will submit a claim to the airline on your behalf and pass any compensation received directly to you. To qualify, the flight delay must be reported to Business Skies within 24 hours of arrival by contacting Customer Support via phone or email. Please note, Business Skies cannot guarantee compensation from the airline and is not liable for delays caused by the airline.

Hospitalization of the Passenger

Travel Protection offers a full refund for completely unused tickets if the traveler is hospitalized at the time of the scheduled departure. To qualify for this refund, the traveler must submit a hospitalization certificate* to Business Skies and cancel the reservation prior to the departure

For partially used tickets, Travel Protection allows for a free exchange if the traveler is hospitalized at the time of the scheduled return, although a fare difference may apply. To be eligible, the traveler must provide a hospitalization certificate* and cancel the reservation before the return date. Additionally, Business Skies will waive its processing fee for all travelers unable to take their trip for any reason.

*The hospitalization certificate must be verifiable and explicitly state that the traveler is medically unable to proceed with the trip. Travel Protection does not extend coverage to family members or travel companions who are fit to travel as scheduled.

Illness

Travel Protection allows for a free exchange of partially used tickets if the traveler is unable to continue their trip as scheduled due to illness, though a fare difference may apply. To qualify for this free exchange, the traveler must provide a verifiable doctor’s note or medical certificate* to Business Skies and cancel the reservation prior to the scheduled return. Additionally, the Business Skies processing fee will be waived for all travelers unable to complete their trip for any reason.

*The doctor’s note or medical certificate must be verifiable and explicitly state that the traveler is medically prohibited from taking the trip. Travel Protection does not extend to family members or travel companions who are fit to travel as scheduled.

Lost or Mishandled Luggage

Travel Protection also covers passengers whose checked baggage is mishandled by airlines or airport personnel. If a bag is not returned within 120 hours of your flight's arrival, Business Skies will compensate you USD 1000 per undelivered bag.

Before reporting a mishandled bag to Business Skies, the traveler must first file a claim with the airline. Mishandled baggage must be reported to Business Skies within 24 hours of the flight’s arrival by contacting Customer Support via phone or email.
Before reporting a mishandled bag to Business Skies, the traveler must first file a claim with the airline. Mishandled baggage must be reported to Business Skies within 24 hours of the flight’s arrival by contacting Customer Support via phone or email.
Coverage is limited to two undelivered bags per person and only applies to checked baggage. Carry-on bags, theft, missing items, and baggage damage are not covered. This service applies strictly to undelivered baggage mishandled by the airline.
If the wrong bag is delivered, you must provide proof of the delivery receipt. Business Skies will then have an additional 72 hours to locate the correct bag, either from the time of the incorrect delivery or when you notify Business Skies.
If incorrect information is provided when reporting mishandled baggage, you will receive an email requesting the correct details. If you do not respond within 12 hours, Business Skies will not issue payment.
If no delivery address was provided to the airline in your lost baggage claim, Business Skies will close the case once the bag reaches the designated airport.
Coverage is per person and per airline confirmation number. It does not apply to tickets purchased separately under different airline confirmation numbers.

BUSINESS SKIES PREMIUM TRAVEL PROTECTION TERMS & CONDITIONS

Business Skies Standard Travel Protection (“Premium Travel Protection”) is an optional service available for an additional fee, offering a more flexible fare and covering various unforeseen situations, as outlined below. Premium Travel Protection enhances the Standard Travel Protection package by providing an extra level of convenience, allowing customers to save both time and money on their current and future bookings. Please note, Travel Protection is not an insurance policy. Travel insurance can be requested separately by the customer.

Missed Connection

Flight Delay Compensation

Hospitalization of the Passenger

Illness

Lost or Mishandled Luggage

ravel Protection also covers passengers whose checked baggage is mishandled by airlines or airport personnel. If a bag is not returned within 120 hours of your flight's arrival, Business Skies will compensate you USD 1000 per undelivered bag.

Before reporting a mishandled bag to Business Skies, the traveler must first file a claim with the airline. Mishandled baggage must be reported to Business Skies within 24 hours of the flight’s arrival by contacting Customer Support via phone or email.
Before reporting a mishandled bag to Business Skies, the traveler must first file a claim with the airline. Mishandled baggage must be reported to Business Skies within 24 hours of the flight’s arrival by contacting Customer Support via phone or email.
Coverage is limited to two undelivered bags per person and only applies to checked baggage. Carry-on bags, theft, missing items, and baggage damage are not covered. This service applies strictly to undelivered baggage mishandled by the airline.
If the wrong bag is delivered, you must provide proof of the delivery receipt. Business Skies will then have an additional 72 hours to locate the correct bag, either from the time of the incorrect delivery or when you notify Business Skies.
If incorrect information is provided when reporting mishandled baggage, you will receive an email requesting the correct details. If you do not respond within 12 hours, Business Skies will not issue payment.
If no delivery address was provided to the airline in your lost baggage claim, Business Skies will close the case once the bag reaches the designated airport.
Coverage is per person and per airline confirmation number. It does not apply to tickets purchased separately under different airline confirmation numbers.

30% Off flexible ticket + Premium TP

The traveler(s) can receive a 30% discount on the total amount paid for Premium Travel Protection and Flexible ticket if both are activated for the same ticket(s).

24/7 Priority Concierge Service

With Premium Travel Protection, passengers receive priority access to Business Skies’s Concierge Service.

Business Skies will assist with any travel-related requests, including arranging special meals and seats, VIP transfers, chauffeur services, car rentals, and hotel accommodations.

Price Drop Protection

Price Drop Protection offers customers the chance to save money if the airfare drops within 24 hours after completing their booking.

If a lower fare is found within this time frame, Business Skies will rebook the customer's flight with the same itinerary under a new booking number.

The price difference will be refunded as a travel voucher for future bookings with us.

Please note that Price Drop Protection does not guarantee savings, as it depends on the availability of lower fares. If no price change is detected within 24 hours, the airfare will remain as originally booked.

Free Seat Selection

The advanced seat selection service allows passengers to choose their preferred seat at no additional cost within the same cabin.

Whether you prefer an aisle or window seat or want to sit next to a travel companion, Business Skies will assist with free seat selection, subject to availability.

Refund in the Form of a Travel Voucher

Premium Travel Protection may offer refunds as a travel credit, which can be applied toward future international flight purchases of equal or higher value. This credit is valid for up to 12 months from the original purchase date.

Please note that certain restrictions may apply, and travel vouchers may not be available for all fare types. All applicable airline rules and policies will be enforced.

Upgrade Waitlist Priority with Fare Difference

Premium Travel Protection offers customers priority on Business Skies' upgrade waitlist.

Passengers can upgrade to a higher travel class by paying the applicable fare difference.

Please note that upgrades are subject to seat availability in the higher cabin and may not be available on all flights.

FLEXIBLE TICKET

The Flexible Ticket is an optional service that allows travelers to reschedule or rebook their flight once without incurring additional airline or Business Skies fees. This service is ideal for changes due to personal, business, or medical reasons, or any other unforeseen circumstances. You can change the date and time of your flight without additional costs, except for any applicable fare difference.

Key points:

The Flexible Ticket must be purchased during the initial booking and cannot be added later. It is non-refundable if the flight is canceled.
To rebook your flight, contact our customer service during office hours by phone (+1 (888) 909-5056) or email ([email protected]). Changes made directly with the airline will void the Flexible Ticket service.
Rebooking is subject to seat availability, and any fare difference must be covered by the traveler if the new flight is more expensive.
All changes must be requested at least 72 hours before the original departure time. The Flexible Ticket can be used once per booking, and the rebooked flight must be with the same carrier as the original.
The rebooked journey must be completed within one year of the original booking date.
Upgrades to a different cabin or booking class are allowed, but subject to availability, with the traveler responsible for any fare difference.
Name changes, corrections, and ticket transfers to other people or carriers are not allowed.
Changes to the flight's origin, destination, or order of segments are not permitted.
The Flexible Ticket cannot be used in cases of missed connections or no-shows.
Once the Flexible Ticket is used, the booking becomes non-refundable.
Rebooking is considered final once you receive a confirmation email from Business Skies. If you do not receive a confirmation, please contact customer service.
For any additional questions or concerns about the Flexible Ticket, feel free to contact our customer service team.

Bundle Deals (Premium Travel Protection + Flexible Ticket)

Time Limitations: The bundle deal is available for a limited time, such as during specific promotional periods or until a set number of bundles have been sold.

Product Limitations: The bundle deal applies exclusively to Premium Travel Protection and the Flexible Ticket. Other products are not included in this offer.
Price Changes: The discount on the bundle deal may change at any time, but the price of each product is based on the current ticket price. The discount is only valid when both products are purchased together.
Refunds and Returns: If a customer cancels one product from the bundle, the discount will no longer apply, and the remaining product will be charged at its full price. The refund and return policies for each product are governed by their respective terms and conditions.

Terms and Conditions: Customers are advised to carefully review the terms and conditions for both Premium Travel Protection and the Flexible Ticket before purchasing the bundle. Each product has its own specific terms and conditions, which also apply to the bundle offer.

Limitations of Liability

Information contained on the website (including text, graphics, links, or other material) is provided on an "as is," and "where available" basis. Business Skies makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the website or any related materials, products, services, or information. Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the website, or your downloading of any materials, data, text, images, video, audio, or other information from the website or associated with any email or links sent to you by Business Skies. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the website or the services or materials on the website or the travel reservations booked through Business Skies call center, even if advised of the possibility of such damages. in no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability.

Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the website must be brought within one-hundred and eighty (180) days from the date on which such claim or action arose or accrued or purchase was completed.

Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the website shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling, or accepting reservations or bookings for such products and/or services (such as air transportation, hotel accommodations, meals, travel insurance, etc.) And are in no way liable for such provider’s products and services.

The carriers, hotels, and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the Business Skies or its affiliates. Business Skies and its company affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Business Skies and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

By using the Website, you agree to irrevocably waive any claim against Business Skies, its subsidiaries or affiliates, and any of such parties' officers, directors, managers, agents, contractors, or employees, and expressly agree that neither Business Skies nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for:

Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act or omission of, or any failure of performance of any kind by any Travel Supplier;
Any inconvenience, loss of enjoyment, mental distress, or other similar matter;
Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
Any cancellation or double-booking of reservations or tickets beyond the reasonable control of Business Skies; and any claim of any nature arising out of or in connection with air or other transportation services, products, or other features performed (or not) or occurring (or not) in connection with your itinerary.

For the avoidance of doubt (and without limiting the foregoing), Business Skies does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.

The limitations specified in these Terms & Conditions shall survive and apply even if any limited remedy specified in these Terms & Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms & Conditions inure to the benefit of Business Skies, its affiliates, and the suppliers of travel products and services purchased through our Website.

Resolution of Disputes

Customer satisfaction is the foundation of our success. That’s why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, you agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us by contacting Business Skies Customer Support at +1 (888) 909-5056 or [email protected] so that we have an opportunity to try to address your concerns.

Indemnification

You agree to protect and indemnify Business Skies, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

you or on your behalf in excess of the liability described above;
by third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Website;
your violation of any law or the rights of a third party; or your use of the Website.

Warsaw Convention and Montreal Convention

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties are known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments (the Warsaw Convention system), may apply to the entire journey, including any portion thereof within a country. For such passengers, the applicable treaty, including special contracts of carriage embodied in any applicable tariffs, governs and may limit the liability of the carrier.

Notice of Liability Limitations

The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for the delay.

Where the Montreal Convention applies, the limits of liability are as follows:
There are no financial limits in respect of death or bodily injury. In respect of destruction, loss of, or damage or delay to baggage, 1,100 Special Drawing Rights (approximately EUR 1,300; US $1,700) per passenger in most cases. For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,400; US $7,100) per passenger in most cases.
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply:
16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from, or with an agreed stopping place in the US, the limit may not be less than US $75,000. 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage. The carrier may also be liable for damage occasioned by delay. Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.

Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage, or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel. The time limit for action: Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

Notice of Contract Terms Incorporated by Reference

Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic, or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier's individual terms and conditions (Conditions), related rules, regulations, and policies (Regulations) and any applicable tariffs.

If your carriage is by more than one carrier, different Conditions, Regulations, and any applicable tariffs may apply for each carrier.

The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.

The Conditions may include, but are not restricted to:

Conditions and limits on the carrier's liability for the bodily injury or death of passengers.
Conditions and limits on the carrier's liability for the loss of, damage to, or delay of goods and baggage, including fragile or perishable goods.
Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
Application of the carrier's Conditions and limits of liability to the acts of the carrier's agents, servants, and representatives, including any person providing either equipment or services to the carrier.
Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
Rules about reconfirmations or reservations; check-in times; the use, duration, and validity of air transportation services; and the carrier's right to refuse carriage.
Rights of the carrier and limits on the carrier's liability for delay or failure to perform a service, including schedule changes, the substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier's airport and sales offices, and upon request, to receive a copy by mail or other delivery services from each carrier free of charge.
If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as an agent for the other carrier.
YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.
GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.

DENIED BOARDING: Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airlines choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.

BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier.

Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).

CHECK-IN TIMES.

The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse your carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

DANGEROUS GOODS (HAZARDOUS MATERIALS).

For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person.

Credit Card Chargebacks

You have the ability to dispute charges with credit card companies ("chargebacks"). If you have a question about a charge on your credit card statement, we encourage you to call Business Skies prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, Business Skies will work with you in resolving your concerns.
Business Skies retains the right to dispute any chargeback that it believes is improper, as described more fully below. Business Skies also retains the right to fully cancel any booking in the event of a chargeback related to that booking.
Business Skies deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you:

Chargebacks resulting from non-cancellable bookings in the event that Business Skies or the airline cannot provide a refund, whether or not the booking is used.
Chargebacks resulting from charges authorized by family, friends, associates, or other third parties with direct access to your credit card.
Chargebacks arising from the airline’s failure to deliver a product or service in a manner that’s consistent with the airline’s product description.
Chargebacks resulting from force majeure or other circumstances that are beyond the control of Business Skies.
Chargebacks related to the services or products that have been used fully or partially by you.

For greater certainty, we may, in accordance with the Privacy Policy, use information relating to you, including recordings of customer service calls, to dispute chargeback claims from you.
You hereby unconditionally authorize Business Skies to charge your credit card (and/or retain from your customer's account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you.
You hereby unconditionally authorize Business Skies to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback fees applied by the bank to the chargeback requested by you without merits and subsequently rejected by the bank.

Supplier Rules and Restrictions

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select from both airline and hotel suppliers. Please read these additional terms and conditions carefully on the airline or hotel or other accommodation provider’s websites. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services.
We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such a deposit is unrelated to any payment received by Business Skies for your booking.
You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or the activity they offer.
You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

LIABILITY DISCLAIMER

The carriers, hotels, and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the company or the company affiliates. the company and the company affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The company and the company affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Visa and Passport requirements

International travel requires that passengers have in possession of a valid Passport, which must be presented for all international flights. Please note that some countries may require a visa and/or a health card. It is the passenger’s responsibility to have all required travel documents in possession at check-in. It is strongly recommended that passengers review visa requirements for all stops as some countries may require a transit visa.
Passengers transiting via or connecting between airports located in the European Union – Schengen Zone may need a Schengen Entry visa. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements. Some countries have special requirements for one way travel – it is travelers’ responsibility to make sure they meet eligibility criteria for one way travel. Visa information is also available at the Travel Advisory Section of the U.S. State Department (phone line: 202-647-5225, official web site: https://www.state.gov ).
Holders of non-U.S. passports are advised to contact the embassies of their destination and transit countries to obtain entrance requirements. Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Business Skies urges passengers to review travel prohibitions, warnings, announcements, and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at https://www.state.gov, https://www.tsa.gov, https://www.dot.gov, https://www.faa.gov, https://www.cdc.gov, https://www.treas.gov/ofac, and https://www.cbp.gov.
By offering for sale travel to particular international destinations, business-skies.com does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Compensation Services.

I (customer) consent to receive compensation services calls, text messages, and/or emails from or on behalf of Business Skies or its partners/affiliates at the provided telephone number and the email address if I am entitled to compensation under the Regulation (EC) No. 261/2004 of the European Parliament, and the Montreal Convention. Such calls, text messages, and/or emails may take place if your flight is delayed or canceled. If you would not want to receive these calls, text messages, and/or emails, you may opt-out. I agree that Business Skies (in order to prevent fraud) may conduct a credit card verification by (1) temporary authorization charge in the random amount of less than $2 that will be canceled afterward, and/ or (2) contacting the bank - card issuer, and/ or (3) conference call with Business Skies and bank representatives, and/ or (4) requesting evidence that the cardholder with certain ID is a lawful holder of the credit card submitted to Business Skies. If your credit card is declined for any reason, we will notify you within 24 hours. Simply submitting the credit card (and other reservation data) does not automatically guarantee a ticket.