Ticket protection Terms and Conditions

Business Skies Ticket Protection is not an insurance policy but an Business Skies’s service to assist you in getting a refund from the airline in various circumstances that can occur during your trip as well as certain other additional services.

HOSPITALIZATION

Business Skies will work with the airline on passenger's behalf to get 100% travel credit of fully unused tickets for passengers hospitalized who, as a consequence of hospitalization, are unable to take the trip. The passenger must provide his/her hospital admittance or discharge forms to Business Skies and cancel the reservation before the scheduled departure.

Exchanges of partially used tickets: Business Skies will work with the airline on passenger's behalf to exchange free of charge partially used tickets for a passenger hospitalized who, as a consequence of hospitalization, is unable to continue the trip. The passenger must provide his/her hospital admittance or discharge papers to Business Skies and cancel the reservation before the scheduled return.

FLIGHT CANCELLATIONS AND SCHEDULE CHANGES

Business Skies will work with the airline on passengers behalf to get a free exchange or possibility to keep travel credit if there is a flight cancellation due to unforeseen circumstances or airline bankruptcy.

If Business Skies falls for any reason to get a free exchange or travel credit from the airline for the passenger for flight cancellation due to unforeseen circumstances or airline bankruptcy within 2 weeks, Business Skies will cover exchange penalties for the passenger.

SICKNESS

Business Skies will work with the airline on the passenger's behalf to get a 100% travel credit of fully unused tickets for a passenger unable to take his/her trip due to sickness. The passenger must provide a doctor's note to Business Skies and cancel the reservation before the scheduled departure.

WAIVER OF BUSINESS-SKIES FEES

Business Skies processing fees waived for all passengers unable to take their trip for any reason. The passenger must cancel the reservation at least 24 hours prior to the scheduled departure. Airline penalties and fare difference might apply. Business Skies fees are waived for the first change of the protected reservation only.

MISSED FLIGHT DUE TO UNFORESEEN CIRCUMSTANCES

Business Skies will work with the airline on the passenger's behalf to get free ticket exchange if the passenger misses the trip departure as a result of unforeseen circumstances. If Business Skies fails for any reason to procure free ticket exchange from the airline within 2 days. Business Skies will exchange the ticket tree of any airline fees (as special damages of the passenger) provided seats are available in the same booking code. Business Skies exchange fees waived in any case, however the fare difference would apply if any.

MISHANDLED BAGGAGE

Business Skies works with the airline on the passenger's behalf to locate and return the mishandled checked bags. Conditions of service under the TP:

Service covers only baggage checked in at the airport. Carry-on bags are not covered.
Each service is per person and per airline confirmation number, regardless of the number of stopovers and connections associated with that airline confirmation number different airline confirmation numbers.
Service does not cover tickets purchased separately under different airline confirmation numbers.
You must file a claim with the airline before reporting your mishandled bag to Business Skies.
Mishandled bags must be reported to Business Skies within 24 hours of the arrival time of the flight on which the bag was lost, by calling or emailing Business Skies Customer Support. Business Skies will not provide the service for the bags reported missing after the deadline of 24 hours.
If the undelivered bag is not returned to you within 120 hours of your flight arrival time, Business Skies will pay the passenger USD 500 as special damages for each undelivered bag. Payments of special damages are limited to 2 undelivered bags per person.
Payments of special damages will be made regardless of return of your baggage after 120 hours.
Special damages are limited to USD 500 and apply only to undelivered baggage mishandled by the airline.
If a wrong bag is delivered to you, you will need to provide proof of the delivery receipt to show that the wrong bag has been delivered. In this event, Business Skies will have another 72 hours to locate the correct bag, either from the initial delivery time or from the tune you report the incorrect delivery to Business Skies.
If you provide the wrong information when filing a mishandled baggage report, you will receive an email asking you to correct that information. If you do not reply to that email within 12 hours, Business Skies will not provide the service.
If you did not provide a delivery address to the airline when filing a lost baggage claim with them, Business Skies will close the case once the bag arrives at the designated airport.

FREE VOUCHER FOR FUTURE TRAVEL

If a protected trip was completed by the passenger as scheduled, and no services were claimed on the TP, each passenger for whom the TP was activated purchased is entitled to one free voucher from Business Skies in the amount of 30% of the original Ticket Protection cost valid for one year after completion of such trip. The voucher is transferable and may be used by any third party. Only one voucher may be used to purchase a ticket. Please contact us at cs@business-skies.com to claim your voucher.

OTHER TERMS

Any service available under the TP is personal to the passenger and does not apply to his/her companions unless such companions have also purchased a ticket and TP with Business Skies.

If the Passenger is entitled for more than one type of compensation, refund or exchange under the TP he/she will be granted only one type of compensation, refund or exchange, which will have the highest value.

Business Skies will not service requests under the TP for any circumstances, which are not covered by the T&Ps.

Any request for service under the TP, with the exception of a Free Voucher, shall be submitted to Business Skies Customer Support by calling +1 (888) 404-5228 or sending an email to cs@business-skies.com.

TP on the exchanged tickets is calculated based on the cost of the new ticket and if it is higher than the cost of the old ticket, the passenger is required to pay the difference, otherwise his TP would be invalid.

Travel Care Service fees are non-refundable.